FAQs

Q. How do we get our hours to you?

A. You can use phone, fax or email to contact us with your hours. We prefer email, then fax and lastly a phone call. Email minimizes errors, misreads and the need to call for clarification.

Q. How do paychecks get delivered to

us?

A. Checks can be delivered in bulk to your office via USPS, sent individually to each employee (mailing cost added), picked up at one of our two office locations in the Lebanon area or delivered by our courier to your business location (providing you are in our local distribution area). Checks can also be sent via Direct Deposit at no additional charge.

Q. How do reports get delivered to

us?

A. Most payroll reports are sent to the employer via email. Other options are USPS, pickup at one of our offices, courier delivery or employer access via the secure portal.

Q. If I discover a problem on the

payroll, what do I do?

A. Contact us immediately! Although our payroll office hours are limited, one of our owners is able to be contacted nearly all the time. Clients are provided with instructions on how to reach us in emergencies. We will do all in our power to correct any errors as quickly as possible regardless of where the fault lies for the error.

Q. How long does it take to get

started?

A. That depends on how fast you gather your information and provide it to us. In most cases we can be up and running with a live payroll within 48 hours if we have your full cooperation. The total process for electronic filing, Direct Deposit and automatic debiting usually is completed within 2 weeks.

Q. Can we start payroll with Sonrise

Paymaster$ at any time?

A. Yes. However, it often makes sense to start at the beginning of a calendar quarter or the beginning of a month. We’ll be happy to discuss this with you after learning more about your particular circumstance.

Q. What are your set up fees?

A. For the standard payroll service there are no set- up fees and no hidden fees of any sort. For the hybrid on-line service we charge a Start-Up fee ranging from $250 to $350 depending on the number of employees. The fee includes from 3 to 4 hours of training.

Q. How much does your service

cost?

A. Our fee is based on the number of employees and the frequency of your pay schedule. We will be happy to provide you with a written proposal. Just give us a call or complete the REQUEST FOR PAYROLL PROPOSAL FORM. For churches, the majority of our clients pay less than $1200 per year with Full Service payroll. For non-church employers the cost is about $100 higher due to unemployment requirements. Our hybrid program is $500 per year for most employers. We bill for our services at the end of each quarter.

Q. Whose bank account is used to

pay employees and taxes?

A. Your account is used for all payments. We never have you put money into our bank account . Our software is able to generate checks using your bank account information and all taxes are debited directly from your account.

Q. How do I know how much is being

taken out of my account and when it

will be debited?

A. Each pay period we will provide you with reports that show how much is being debited and the dates of the debits that you need to be aware before the next pay period. You can also access this information by using your secure portal to the software.

Q. Isn’t it less expensive for us to

purchase our own software and do

our own payroll in house?

A. Probably not! Your software needs to be updated at least once each year if not more. So even inexpensive software adds up over time. Many software programs do not automatically update the local tax rates for PA – ours does! The time you spend processing payroll (plus the time you spend worrying if you got it right) carries its own price tag. Use the time you save to build your business or focus on your core mission and let us handle the payroll.